Last Updated: 05/01/24
We want you to be completely satisfied with your purchase from Suredez . You may initiate a return within [30 days] from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
To initiate a return, please follow these steps: Log in to your account on our website. Go to the “Order History” section and select the order containing the item you want to return. Follow the instructions to request a return. Our customer service team will review your request and provide you with further instructions, including the return shipping address.
Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service for returns.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [3 business days].
If you received a defective or damaged item, we will replace it at no additional cost. Please contact our customer service team to arrange for an exchange.
Certain items are non-returnable, including [downloadable software, gift cards, perishables]. Customized or personalized items may also be non-returnable unless defective.
If you wish to cancel an order, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund. Once processed, regular return procedures apply.
If you have questions or concerns about our Refund and Return Policy, please contact us at support@suredez.com..
By making a purchase on our website, you agree to abide by this refund and return policy.